Friday, April 29, 2011

Stop Losing Business

Change these scary statistics with a simple solution...

· The average company loses 52% of its customers every 5 years...Cost of replacing them can be 6-7 times more expensive. The number 1 reason for leaving us is they forget about us, the second reason is that they feel we took their business for granted.

· We potentially lose up to 19% of additional business because we don’t ask for referrals. Opportunities are never lost, they just go to someone else.

· 66% of your business within the next 12 months should come from your sphere of influence.

· 5% increase in customer loyalty will yield 20%-80% to our bottom line profit...Much wiser to spend money on customer retention than acquisition.

· For every month that we don’t contact or communicate with our client, we lose 10% of our influence...if 10 months go by without communication then you lose 100% of your influence!

· Studies show that the average person won’t take action until they’ve heard or seen your message at least 7 times. It is vital to our business to have a systematic way for keeping in touch.

· Most businesses lose 10-17% of their business every year.

· 62% of your clients aren’t taking advantage of all of your products or services.

· 91% of our customers say they would give us a referral. 80% haven’t been encouraged to do so!

· Just saying thank you to our clients - particularly new clients - to do nothing more than saying thank you (do not try to sell) will increase your business by 17%.

· 95% of our customers will purchase from a competitor on an impulse even if you provide a great service. This just shows the importance of staying on the top of your clients mind.

· Only 3% of our mail is do you feel when you walk out to the mail box and see a personal card addressed to you? Your clients & prospects are no different.

· Of all the leads that are generated at trade shows, 67% of them are never followed up with. When you consider the cost of doing a trade show (time, cost to rent the space, cost for booth display materials), this is a huge waste of an opportunity.

· REAL ESTATE: 87% of all For Sale by Owners will eventually list with a are you staying in touch?

· REAL ESTATE: 82% of all homeowners can’t tell you the name of their Realtor if they bought their home more than two years ago.

· REAL ESTATE: 90% of all people who used a realtor were happy with their experience but only 11% used the same realtor the next time they needed one.

So how do you do this? Simple start a personal relationship by sending people cards to show them you care about them. All from the comfort of your office/home right from the computer.
Go to and click #2 and send a card on me. It's fun and easy. show somebody you care about them.

Happy Card Sending,
Debbie and Kerry Your Referral Specialists
Send A Free Card

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